We refund or echange for you by the standard method payment.The return or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state. We can't offer you any type of refund.Īdditional non-refundable items: * Custom commission or personalized orders * Downloadable software products You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong addres. For SAL shipping its until 120 days after notification shipping. If you still didn't get your package by 60 days after the notification shipping, we will check if this was lost by the courier. After that if this was lost, we can offer the full refund. We can made a complete refund for items with 48 hours that you made the order, after that we gonna proceed to the production and ship the package. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 45 days after deliveryĪdditional non-returnable items: * Custom commission or personalized orders * Downloadable software products Refunds (if applicable): To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund. The packages are certified, Only the final user can receive the item. The DHL/FEDEX service shipping dont return the product again to the warehouse, if the product can´t find the address, after some tries of shipping, the order goes to be destroyed by that service. That pickout only be available some days before be returned to the original warehouse. If the postal service will not find the user, the item will arrive to the postal service place near to your home for pick out. The customer must to make the payment of importation Fees aplicable to their own country laws. We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected. Expedited shipping (E.M.S.): 10-15 business daysĪll the ordes have TRACKING NUMBER for you can trace your package. The package can have a weight up 2Kg (4.4lb) Standard Shipping (1° class international Shipping): 15-25 business days. Peach skin and velvet covers, hugging inner pillow, keychains and everything else: SAL: 30-60 business days (Inner pillows). It can be DHL (cover pillows), EMS (lInner pillows) or ETK if your country dont have available the before ones. Expedited shipping: 5-15 business days. Standard Shipping (E-packet): 20-30 business days, Worldwide addresses. Only USA available and for cover pillows orders. Standard Shipping (USPS): 10- 20 businnes days. If we get any dificult or problem with your purchase, we will mail you for update your product time.Īfter the production, you will get notified when your order be sent to the postal service with your tracking number.Ģway tricot covers and Fluffy inner pillows: Square pillows, plushies, Mugs, posters and playmats: Not available.Plushies, stickers, straps, playmats, mousepads and set bedroom: Fabric from Perú, 5-10 business days.2way tricot covers and Fluffy inner pillows: Made in China, 10-15 business days.Peach skin and Velvet covers, hugging inner pillow : Made in Perú, 5-10 business days.For that here give you the time that take us: All of our products are made for each purchase, These take us some days for be printed, sew up, packed it.
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